Collection Of Your Personal Information
How We Use Your Personal Information
Disclosure Of Your Information
Security Of Your Information
How To Access, Correct Or Update Your Information
Children's Privacy
What Else You Should Know About Privacy
How To Contact Us

When you visit the Domain Direct Australia web site, you are encouraged to read the information provided on the Domain Direct Australia sites you are using. This includes certain services offered (such as Domain Direct Australia's services) which may have separate terms of use and privacy information.

The Domain Direct Australia web site consists of many pages and services. These are offered on many different web addresses (known as ‘domains’) and are identifiable by the Domain Direct Australia logos. Information provided may be subject to change from time to time so we encourage you to check our online policies and this Privacy Statement regularly.

If you have any concerns or questions, please contact Domain Direct Australia by phoning 1300 305595 or use the Contact Us page to send your questions and comments via e-mail. To refer to Domain Direct Australia’s Terms and Conditions, please Click Here.

Collection Of Your Personal Information

When you provide Domain Direct Australia with your personal information via the Domain Direct Australia web site, we will inform you of how the information will be used. We value your trust in the Domain Direct Australia web site and our company. In all cases, your information will be held in strict confidence.

The types of personal information that we collect from you will depend on how you use the Domain Direct Australia web site. For example, when applying for Domain Direct Australia membership we will collect details such as your name, e-mail address, age, gender, and some details of your personal interests, your preferences for receiving commercial e-mail and receiving market research surveys via e-mail. Some of this information is essential for us to be able to accurately identify who is using the service and as such is mandatory.

Other types of information are collected to help us profile who is using the services and what their interests are. Information of this type is often optional - you need only fill it in if you wish to do so.

Domain Direct Australia records other information as well. This information is used to improve the structure and performance of Domain Direct Australia to provide the user with an improved service. Whenever a page is requested from our web server, Domain Direct Australia records the time, date and URL of the request, along with information on the browser software that is being used. We also anonymously track the pattern of visitor usage across Domain Direct Australia web sites. Domain Direct Australia will do this by issuing an anonymous user ID. This anonymous ID uses a feature in your web browser called a Cookie. This cookie identifies and recognises the computer (but not the person using the computer) when you visit Domain Direct Australia web sites.

Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping. Cookies can make using Domain Direct Australia easier by storing information about your preferences on a particular website. This will enable you to take full advantage of the services that Domain Direct Australia offers. The use of cookies is an industry standard and you'll find most major websites use them. Most internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to disable cookies or to warn you when cookies are being used.

We will not collect any personal information from you revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation.

Exceptions to this include :

Where you have given express consent to Domain Direct Australia to do so;

Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health;

The use is authorised by law or reasonably necessary to enforce the law; or

When the information is necessary for the establishment, exercise or defence of a legal claim.

How We Use Your Personal Information

The personal information that you provide to Domain Direct Australia during registration for products and services on Domain Direct Australia is used for identification purposes and will assist you to subscribe to Domain Direct Australia services more easily. The information we gather from your use of the Domain Direct Australia web site enables us to provide better-personalised services that are tailored to your needs. Recording usage patterns helps us to identify the areas of our site that are popular and those that are not. By using cookies, users can specify their unique preferences.

Domain Direct Australia aggregates the data that is gathered when you use Domain Direct Australia for analysis purposes. Personally identifiable characteristics are removed and the user remains anonymous, unless you have given prior specific consent for Domain Direct Australia to recognise your usage. Additional data provided to us is used to examine internet trends and demographics to help Domain Direct Australia offer you improved online products and services. We may use this personal information or data for a purpose other than these purposes (specified above) if :

You would reasonably expect us to use the personal information for that other purpose; and

That other purpose is related to these purposes (specified above). For example, sending you e-mails providing essential information about your Domain Direct Australia online service.

Domain Direct Australia may also use your personal information for the purpose of direct marketing. We may only use your personal information or data for the purpose of direct marketing in relation to promotional activities where it is impracticable for us to obtain your prior express consent. However, when Domain Direct Australia does this, we will provide an express opportunity when we first contact you to decline receiving any further marketing communications from Domain Direct Australia, via an opt-out mechanism. Domain Direct Australia will only send e-mails to you if you have elected to receive such e-mails or if they are in response to an e-mail we have received from you.

You may also notify us at any time that you do not want to receive any marketing communications from Domain Direct Australia by phoning 1300 305595 or by using the Contact Us page to send your request via e-mail.

If we wish to use any of this personal information, information or data for any purpose other than those specified above, we will not do so unless we have your express consent to do so.

Exceptions to this include :

Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health;

Where Domain Direct Australia suspects that unlawful activity is or has been engaged in and uses the personal information, information or data to investigate the suspected unlawful activity; or

The use is authorised by law or reasonably necessary to enforce the law. These uses may include where Domain Direct Australia is required to provide information in response to subpoenas or warrants or other legal processes.

Disclosure Of Your Information

The information we collect from you is strictly confidential. Domain Direct Australia will not reveal, disclose, sell, distribute, rent, licence, share or pass that information on to any third parties, other than those who are contracted to Domain Direct Australia to keep the information confidential. We may disclose the personal information, other information or data we collect from you for the purpose specified to you at the time of collection or for another purpose if :

You would reasonably expect us to disclose it for that purpose; and

That purpose is related to the purpose specified to you at the time of collection.

If we wish to disclose any of this personal information, information or data other than as set out above, we will not do so unless we have your express consent to do so. We will not provide your e-mail address to third parties without your consent.

Exceptions to this include :

Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health;

Where Domain Direct Australia suspects that unlawful activity is or has been engaged in and uses the personal information, information or data to investigate the suspected unlawful activity; or

The use is authorised by law or reasonably necessary to enforce the law. These uses may include where Domain Direct Australia is required to provide information in response to subpoenas or warrants or other legal process.

Security Of Your Information That You May Send To Or Receive From Using Domain Direct Australia

We will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons. Transmissions sent to or from Domain Direct Australia are routinely monitored for quality control and systems administration.

Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security.

Credit card information is among the most sensitive and important data that Domain Direct Australia collects. Domain Direct Australia operates secure servers to minimise the risk of unauthorised use of such information. Credit card information that is transmitted via our secure servers is encrypted. For obvious reasons, please do not send credit card information through unsecured electronic mail.

How To Access, Correct Or Update Your Information

You will always have access to the information and content that you provide to us. You can easily edit or delete your personal information provided during registration to Domain Direct Australia by accessing your account details using the Account Management tools from the Domain Direct Australia main homepage - www.domaindirect.com.au , unless it is mandatory information required for your membership application. You will need your username and password to access and modify your registration information.

If you wish to access or modify personal information which you have provided via a Domain Direct Australia website but you cannot access the information at the site mentioned above, please send an e-mail using the Contact Us page.

Exceptions to this include :

Where providing access will pose a serious threat to life or health of any individual or pose an unreasonable impact on the privacy of an individual;

Your request for access is frivolous or vexatious;

Where the information relates to existing legal proceedings between Domain Direct Australia and you and the information would not be discoverable in the process of those legal proceedings; or

Where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws, or denying access is specifically authorised by law.

If Domain Direct Australia does not allow you to access your personal information, we will provide you with the reasons for our decision. If you believe that the personal information we collect, use or disclose is inaccurate, incomplete or not up to date but Domain Direct Australia does not agree with you, we will post a statement of your claim where that information is kept and accessed.

Children's Privacy

The safety of children is very important to us.

We ask that children under the age of 18 have a parent or guardian verify any membership or subscription application with Domain Direct Australia. Whilst Domain Direct Australia will make every reasonable effort to ensure that children's privacy and other rights are not compromised, it is ultimately the responsibility of parents to monitor their children's internet usage.

What Else You Should Know About Privacy

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or internet cafe. You as an individual are responsible for the security of and access to your own computer.

Please be aware that whenever you voluntarily disclose personal information over the internet (for example : in discussion forums, via e-mail, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the internet and Domain Direct Australia.

How To Contact Us

If you have any concerns or questions, please contact Domain Direct Australia by phoning 1300305595 or use the Contact Us page to send your questions and comments via e-mail.